512-345-4664 [email protected]

The Team

The therapeutic specialists at 360 Balance & Dizziness are experts at working one-on-one with patients like you.

Meet our Physical Therapy Team!

Bridgett Wallace, PT, DPT

Bridgett Wallace has a Doctorate of Physical Therapy and holds competency-based certifications in vestibular rehabilitation and concussion management. She is the founder of 360 Balance & Dizziness and co-founder of 360 Neuro Health Institute. Bridgett is a member of the American Physical Therapy Association and the Vestibular Disorders Association. 

In addition to treating patients, Bridgett consults and lectures both nationwide and internationally in concussion management and vestibular disorders. She has provided consulting services to The University of Texas Athletics since 1998 and MLB Umpire Medical Services since 2011. Bridgett co-authored two patents for vestibular disorders and developed an iPhone app, PLAY IT SAFE®, which was designed for sideline-concussion assessment. She has been published in the Eye & Brain Journal and has contributed to chapters in Therapeutic Exercise and Lifespan Neurorehabilitation – both textbooks used in therapy schools. Bridgett was awarded the Health Care Heroes Award by the Austin Business Journal in 2011 and Distinguished Alumni Award by Texas State University Physical Therapy Department in 2013. 

Bridgett is a proud graduate of Texas Tech University, Texas State University, and Hardin-Simmons University. She is a 4th generation Texan from Wheeler, TX. Bridgett values time with family and friends. She loves the outdoors, especially outdoor cooking, camping, the water, and hitting the open road on her motorcycle.

Charlotte Howell, PTA

Charlotte Howell is a licensed physical therapist assistant. She was inspired to pursue vestibular therapy when she had the opportunity to spend one of her clinical rotations in school with the 360 Balance & Dizziness team. Her interest in the field has only grown deeper since she officially joined the team, she even earned her Certificate of Competency in Vestibular Rehabilitation! 

Originally from Massachusetts, Charlotte earned her PTA degree at Austin Community College. She also holds a Bachelor’s degree in Pre-Physical Therapy from Ohio University. Charlotte has experience working in inpatient rehab, geriatric, and outpatient ortho clinic settings. Prior to becoming a therapist, Charlotte lived and worked in McMurdo Station, Antarctica.    

Charlotte enjoys traveling around the world, painting, going for long walks with her dog Harvey, and finding fun new restaurants around town with friends.

Justin Martin, PT, DPT 

Justin Martin has a Doctorate in Physical Therapy and has successfully earned his Certificate of Competency in Vestibular Rehabilitation. He earned his bachelor’s here in Austin at the University of Texas and went on to complete his DPT at Texas Woman’s University in Houston.   

Prior to joining the 360 Balance & Dizziness team, Justin gained experience in outpatient orthopedics, inpatient ortho and neuro rehab, and wound care clinic settings. Through his experiences, he found that he is especially passionate about treating vestibular and pain disorders. Between undergraduate and PT school, Justin took time to travel around Europe and Asia! 

Born and raised in Austin, Justin loves practicing PT in his hometown. When not on the job, he enjoys backpacking, golfing, and gardening.

Carlos Montoya, PT, DPT  

Carlos Montoya has a Doctorate in Physical Therapy as well as certifications in LSVT BIG and PWR! (Parkinson’s Wellness Recovery). He earned his bachelor’s at Texas Tech and went on to complete his DPT at University of St. Augustine, where he is currently adjunct faculty in their Neuromuscular program. He has also earned his Certification of Competency in Vestibular Rehabilitation. 

Carlos has gained experience in several fields of physical therapy including working with stroke and spinal cord injury populations. He specialized in locomotor training for spinal cord injury recovery. Carlos values his background with neuro patients and still volunteers with the Lone Star Paralysis Foundation.

During his free time, Carlos enjoys cycling, playing flag football with the ATXGFL, and travelling. When at home he gets to spend time with his beloved dog, Kylo.

Alex Provencio, PTA 

Alex Provencio is a licensed physical therapist assistant. Originally from the Dallas area, she received her bachelor’s in Kinesiology from Texas Woman’s University in Denton before going to Tarrant County College to earn her PTA degree. She has also earned her Certificate of Competency in Vestibular Rehabilitation through the 360 Neuro Health internationally recognized course.

Alex has spent most of her PTA career working in skilled nursing facilities. She has gained experience with stroke recovery, Parkinson’s and orthopedic surgical recovery. She’s always had a passion for physical therapy, even before being licensed as a PTA she worked as a therapy tech in an ortho outpatient setting while studying! When not at the clinic, she stays physically active with yoga, strength training, and 5ks.

During her free time, Alex enjoys hiking with her husband and her two dogs, Whiskey Cake and Jyn. She also likes to travel, collecting local art pieces to decorate her home (she found her favorite piece in Santorini).

Karen Recendez, PT, DPT  

Karen Recendez has a Doctorate in Physical Therapy and holds a competency-based certification in vestibular therapy. She is also a PORi-Certified Cancer Exercise Rehabilitation Therapist.  

Karen earned her Physical Therapy Doctorate from Texas State University. She first became interested in vestibular physical therapy during a clinical rotation while in graduate school. Prior to working at 360 Balance & Dizziness, Karen worked in inpatient rehab and acute care rehab settings. She is also fluent in Spanish and completed a study-abroad program in Costa Rica for medical Spanish during school. 

Karen keeps active in her spare time with friends and family. During the week you’ll find her at the gym in HIIT classes, Zumba, and indoor cycling. On the weekends she likes hiking in Texas State Parks.  

Meet our Audiology and Nursing Team!

Sierra Reed, Au.D., CCC-A 

Sierra Reed is a licensed audiologist who holds a Certificate of Clinical Competence in Audiology from the American Speech-Language-Hearing Association. 

An Austin native, Sierra ventured away from home to earn her bachelor’s degree in Communication Disorders from Brigham Young University. She made another leap in locale to become a Doctor of Audiology at Louisiana State University Health Sciences Center in New Orleans! She has experience in the specialties of Vestibular Audiology and Electrophysiology. Before joining the 360 Balance & Dizziness team, she was working at a private practice outside of Atlanta, GA.   

Sierra likes to spend her spare time with creative pursuits including music (she plays the viola, violin, and piano) and visual art (mostly graphite and digital). She also loves spending quality time with her adorable dog, Tali.

Chele Frizell, RN 

Chele Frizell is a licensed registered nurse and she serves as Practice Manager and Patient Care Coordinator. She also performs vestibular diagnostic testing in collaboration with the audiologist, conducts patient intake, and helps facilitate patient resources. Chele is a professional member of the Vestibular Disorders Association. 

Chele is the proud graduate of Tennessee State University in Nashville. Prior to joining the 360 Balance & Dizziness team in 2011, Chele gained experience as a nurse in many different areas of medicine including the emergency department, orthopedics, and OB-GYN.  

Chele is also a musician and plays several instruments, sings, and writes music. She loves the outdoors, camping, scuba diving, and anything related to water or music. 

Meet our Administrative Team! 

Anna Rodriguez

Anna Rodriguez is the front office manager. She assists patients with scheduling and can help answer questions about insurance and patient experience. Anna makes sure that the clinic runs smoothly and efficiently. 

Anna was born and raised in Austin, TX. Prior to joining the 360 Balance & Dizziness team in 2009, Anna worked at St. David’s Medical Center for 18 years. She first worked in the PT field as a Physical Therapy Technician in inpatient rehab, outpatient rehab, and aquatic settings. While at St. David’s she also gained experience as a CNA and a rehab scheduler. 

Anna enjoys spending time with her husband and two daughters. She loves finding new restaurants and on the weekends she and her family often go camping. 

Veronica Rodriguez

Veronica Rodriguez is a front office receptionist, and often the cheerful voice you hear on the phone in the middle of the day. She makes sure that the schedule is up to date and you get in as quickly as possible!

Born in San Marcos and raised in Austin, Veronica is an Austinite through and through. She has an Associate’s degree in teaching at Austin Community College. Before joining the 360 Dizziness & Balance team in 2017, Veronica was a tutor, 4th-grade teacher assistant, and pre-kindergarten teacher. For about a decade, Veronica was a private, elderly-patient caregiver and companion.

Veronica is happily married to her high school sweetheart and they have two wonderful children. She has lived with relapse-remitting multiple sclerosis for the past 20 years. Veronica believes in seeing the brighter side of things and always has a positive attitude!